Align Your Teams. Accelerate Your Growth.

When your franchisefield servicetransportlogisticssalesmarketingservice teams struggle with systems, you lose money and momentum.

21b Consulting helps you leverage your tech stack with HubSpot at its core to create operational clarity — empowering your people to drive measurable results.

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Leverage Your Tech Stack with HubSpot at the Core

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Who We Are

Misaligned systems and inefficient workflows don’t just frustrate your teams—they cost you time, money, and growth opportunities every day.

21b Consulting designs scalable, integrated, future proof tech ecosystems with HubSpot at the core, transforming how your teams work. We believe in empowering your people first, because they’re the heart of sustainable growth. Our solutions deliver system adoption at the highest level, driving the operational clarity high-compliance industries need, helping clients save 1,000+ hours annually.

Unlike most HubSpot partners, we didn’t start as implementers—we come from 25+ years of industry experience and we became solutions architects through trial, error, and the passion developed from solving problems in the businesses we scaled.

This real-world experience, combined with our exclusive focus on industries we have real-world experience in, means we truly understand your challenges.

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More Than Solutions Architects

We’re Your Growth Partner

21b transforms businesses that are the backbone of the American economy by focusing on the four key pillars of scalable growth:

People First

We empower your teams to work smarter, not harder. Our HubSpot solutions automate manual tasks and create clear workflows with tools for your team that drive adoption, reduce frustration, and help you retain top talent.

Strategy That Scales

We align your technology with your growth goals. Our team of solutions architects design future-ready systems that adapt to you & your team’s needs—whether you’re managing one location or one hundred.

Execution Excellence

We turn daily complexity into competitive advantage. Our industry-tested frameworks streamline operations, automate compliance, drive operational excellence and create the clarity your teams need to perform at their best.

Cash Flow Impact

We deliver measurable ROI, line of sight & accountability for team performance at every step. Our clients save 1,000+ hours annually, we reduce operational costs by 30%, and see efficiency gains of 300% in critical business processes.

Who We Help

Transform How Teams Work Across Your Operations

Lead with Clear Insights

Our platform offers unparalleled visibility into critical performance indicators, empowering you to:

  • Monitor and optimize team productivity
  • Ensure regulatory compliance
  • Identify and capitalize on growth opportunities
  • Drive continuous improvement

By harnessing the power of real-time data and analytics, our solutions enable you to transform your business operations, optimize performance, and achieve sustainable growth in today’s dynamic and competitive marketplace.

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Deliver Excellence at Scale

Our tech-driven solutions your organization with unprecedented visibility into business operations. By harnessing the power of real-time data and analytics, you can:

  • Optimize Operational Efficiency.
  • Enhance Decision-Making
  • Ensure Quality and Compliance
  • Drive Innovation and Growth

Experience the transformative power of real-time data and analytics. Contact us today to learn more about how our platform can help your organization achieve operational excellence and drive sustainable growth.

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Drive Growth Without Chaos

Unite sales, marketing, and service with automated workflows that streamline handoffs and ensure consistent results—saving 20+ hours per week per team. 

  • Provide data-driven insights into customer behavior
  • Meet specific customer needs with tailored communication
  • Increase upselling and cross-selling opportunities
  • Streamline handoffs between teams
  • Ensure seamless transfer of customer information

By automating repetitive tasks, such as data entry, lead assignment, and follow-up emails, you can significantly reduce manual effort and free up valuable time for your teams to focus on high-value activities.

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Ensure Quality at Each Step

Transform your customer service operation into a proactive, efficient, and customer-centric powerhouse. Our automated, AI-driven solutions can empower your customer service teams with actionable insights and automated workflows, enabling them to:

  • Dramatically reduce response times by up to 60%
  • Boost customer satisfaction
  • Automate routine tasks and prioritize high-value interactions
  • Proactive issue resolution and personalized experiences

Unlock the full potential of your customer service team and deliver exceptional support experiences with an optimized customer service platform.

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Simplify Compliance & Reporting

Automate administrative tasks, maintain compliance, and gain clear visibility into performance metrics across all operations. 

  • Reduce administrative burden and and drive business growth
  • Ensure consistent adherence to regulations 
  • Enhance operational efficiency and minimize human error
  • Proactively identify areas for improvement

By automating compliance processes and improving operational efficiency, you can reduce costs, improve productivity, and enhance customer satisfaction.

25+ Years of Industry Expertise

With real-world experience, we truly understand your challenges

Franchise Ops

Align Your Network for Growth

Standardize processes, maintain compliance, and ensure consistent quality across locations. Our solutions help franchise leaders cut overhead by 30%.

Field Service Teams

Optimize Your Mobile Workforce

Transform scheduling, dispatch, and service delivery with automated workflows that improve first-time fix rates by 40% and boost team productivity.

Transport & Logistics

Streamline Complex Operations

Automate dispatch, routing, and compliance tracking to reduce operational costs by 25% while improving fleet efficiency and customer satisfaction.

How We Do It

Our Tailored Approach for Turning Complexity into Clarity

Our proven framework transforms how teams work:

Phase 1: Discover Team Pain Points

We start by understanding what’s really holding your teams back—mapping workflows, identifying bottlenecks, and uncovering opportunities others miss. Our industry experience helps us ask the right questions and spot critical challenges.

Phase 2: Design Solutions That Work for People

We architect intuitive, scalable systems your teams will actually use. By combining HubSpot’s power with our industry-tested frameworks, we create solutions that feel natural and drive adoption from day one. [Icon: Human-centered design

Phase 3: Implement Seamlessly

Our structured implementation process ensures smooth transitions and minimal disruption. We maintain team productivity while transforming operations—because growth can’t wait.

Phase 4: Engage & Empower for Long-Term Success

Beyond implementation, we ensure your teams have the knowledge and tools to thrive. Our ongoing support and optimization drive lasting results—like 300% team efficiency gains.

Why Start Now?

Every day of operational inefficiency costs your business:
  • 90-day transformation timeline
  • Measurable ROI within 6 months

  • Industry-experienced team

  • Support throughout your journey

Our Guarantee:
  • 90-day transformation timeline
  • Measurable ROI within 6 months

  • Industry-experienced team

  • Support throughout your journey

Strategic Technology Partners for Operational Excellence

  • Pre-built solutions that work from day one
  • Proven workflows tailored for your industry
  • Seamless integration with existing operations
  • Clear ROI and measurable results
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Hubspot Solutions Partner

We’ve built our solutions on HubSpot’s powerful foundation, enhanced by carefully selected partners that solve the unique challenges of franchise, field service, and transport & logistics operations.

Our Strategic Integration Partners

Unlike generalist agencies, we’ve tested and optimized these integrations specifically for high-compliance industries. This focused approach means you get:

Supered.io

Enhance User Adoption & Team Performance

Empower teams to engage, learn, and maximize adoption.

  • In-app guidance and training
  • Contextual help and documentation
  • Automated workflow assistance

Arrows.to

Streamline Team & Client Onboarding

Automate onboarding workflows to create repeatable success.

  • Automated process checklists
  • Progress tracking and accountability
  • Consistent execution across locations

AskElephant.ai

AI-Powered Sales & Operational Intelligence

Turn data into strategy, automate insights, and accelerate decision-making.

  • AI-driven meeting prep and sales research
  • Real-time sales intelligence and pipeline insights
  • Automated knowledge workflows for faster execution

Portant.co

Boost Sales & Reduce Manual Work

Automate your entire sales process without leaving HubSpot

  • Connects HubSpot to Google Docs
  • Automate your quotes, proposals, contracts, and invoices
  • Focus on closing deals instead of boring admin

Ready to Transform Your Operations?

Your Path to Operational Clarity Starts Here

Step 1

Free Scalability Assessment

In just 60 minutes, we’ll:

  • Uncover current challenges

  • Identify quick-win opportunities

  • Estimate potential efficiency gains

Step 2

Tailored Success Pathway

Within one week, you’ll receive:

  • Detailed analysis of your operations

  • Solution scope alignment

  • Implementation timeline

Step 3

Digital Transformation

Together, we’ll build:

  • Tech-enabled solutions

  • Team empowerment & enablement

  • …with purpose & precision