You’re Spending Time and Money on Talented People and Various Software, And Yet You Wonder:
Are my people doing the right things for success?
Am I using the software to its greatest potential?
Am I getting the greatest combined efficiency and efficacy from both?
Are my people doing the right things for success? Am I using the software to its greatest potential? Am I getting the greatest combined efficiency and efficacy from both?
The truth?
Unless you have charted and designed the specific workflow structures of your sales,
marketing and customer care processes, the answer to these questions is likely no.
Unless you have charted and designed the specific workflow structures of your sales, marketing and customer care processes, the answer to these questions is likely no.
CRM systems like HubSpot are incredibly powerful tools
THAT CONTINUE TO DEVELOP BEYOND THEIR CUSTOMER’S CAPABILITIES.
Adapting them to fit with your company process requires objective design and implementation that accounts for your domain expertise and process.
Most CRM implementers focus on giving the customers what they want, not necessarily what they need.
They will add features and fixes as requested to improve your process incrementally and help make the current processes suck less
FOR A SCALING COMPANY, THIS REACTIVE APPROACH QUICKLY LEADS TO DISCONNECTED SYSTEMS AND PROCESSES RESULTING IN THESE GROWTH KILLING PROBLEMS:
SaaS chaos, you and your team are using a lot of different tools that overlap in solving different business process.
30% of technology spend is wasted both in not optimizing system capabilities and unnecessary subscriptions.
Confusing process in qualifying and converting leads-to-sales.
Inefficient sales processing leading to redundant man-hours and errors.
Difficulty in data management and data segmentation.
Inconsistent marketing efforts disconnected from the sales process.
Inconsistent marketing efforts disconnected from the sales process.
Limited visibility into the activities and performance of salespeople.
Disconnection between sales closing and customer on boarding.
Lack of efficiency and visibility into customer service.
Wouldn’t it be great if you could have a proper workflow design that helps your sales, marketing and CX teams use CRM software to gain exponential efficiency and efficacy?
Wouldn’t it be great if you could have a proper workflow design that helps your sales, marketing and CX teams use CRM software to gain exponential efficiency and efficacy?
You Can.
21b Consulting works with your domain experts
To Chart And Design Optimized Workflows Taking Into Account The Latest Features And Capabilities Of CRM Systems Like Hubspot To Deliver A Connected Customer Experience.
21b Consulting sets the software to automate up to 70% of the process
SO YOUR TALENTED PEOPLE CAN DO WHAT THEY DO BEST… CLOSE SALES AND HELP CUSTOMERS
21b Consulting provides a team of experts
IN SALES, MARKETING, OPERATIONS AND TECHNOLOGY TO MAKE SURE YOUR CUSTOMER WORKFLOWS ACCOUNT FOR ALL THE PEOPLE INVOLVED IN SCALING YOUR GROWTH.
Our process is simple
We Discover
We audit your current systems and processes to discover the gaps between what is happening and what needs to happen.
We Design
We combine your domain expertise with our proven experts in Sales, Marketing, Customer Service, Operations, Media and Technology to create a workflow design that is optimally automated for efficiency and leverages the human touch for efficacy.
We Deliver
Through our partners and team, we implement the necessary process and training that will help you scale growth faster and better than you thought possible.
